Return and Refund Policy – Lehera

Last Updated: 23 October 2026

At Lehera, we want you to love your purchase. Please read our Return and Refund Policy carefully before placing an order on https://lehera.in/.

1. No Returns or Change-of-Mind Exchanges

All purchases made on Lehera are considered final sale. We do not accept returns or exchanges for reasons such as a change of mind, incorrect size selection, personal preference, or simply no longer wanting the product.

We recommend carefully checking the product description, size chart, colour, and other details before placing your order.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team so we can review the issue and arrange an eligible exchange.

To help us resolve your request, please:

• Contact us within 48 hours of delivery.

• Provide your order number and registered contact details.

• Share clear photographs or an unedited unboxing video showing the product and the issue, where available.

• Keep the product, original packaging, tags, and labels until the request is reviewed.

Our team will assess each request and confirm the next steps. Please do not ship the product back before receiving instructions from our support team.

3. Exchange Eligibility

An exchange may be approved when:

• The product received is damaged or defective.

• The product received is different from the product ordered.

• The issue is reported within the stated reporting period, subject to applicable law.

The product may need to be inspected before an exchange is approved. Products that have been worn, washed, altered, damaged after delivery, or used beyond reasonable inspection may not qualify, except where applicable law requires otherwise.

4. Refund Policy

Lehera does not offer refunds for change-of-mind requests or other reasons unrelated to an eligible issue with the order.

If an exchange cannot reasonably be provided for an eligible damaged, defective, or incorrect product, we will review the case and provide an appropriate remedy, including a refund where required by applicable law.

Approved refunds will be processed to the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your bank or payment provider.

5. Shipping Charges for Exchanges

If an exchange is approved because the product was damaged, defective, or incorrectly supplied, Lehera will communicate the applicable return shipping and replacement delivery arrangements.

Customers should not incur return shipping costs for an eligible issue without first contacting our support team and receiving instructions.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched. Any cancellation or refund will be handled in accordance with applicable law and our order terms.

7. How to Request an Exchange

To report an issue or request an eligible exchange:

1. Contact us using the customer support email or contact details published on our website.

2. Include your order number and a description of the issue.

3. Attach supporting photographs or an unboxing video, where available.

4. Wait for our team to review the request and provide further instructions.

8. Contact Us

For return, exchange, or refund-related enquiries, contact Lehera using the official customer support details available on our website.

Brand: Lehera
Website: https://lehera.in/

Customer Support Email: leherasupport@gmail.com

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